Top Performance Demands the Best Support
Premium Customer Service is our standard operating procedure.
Too many customer service operations today avoid direct contact with customers. We encourage it with MyPhone Portal and our Live Customer Support services.
Personalized Service: You Get It
Live Customer Support
Princeton customers have a dedicated account support team. You will be able to call them directly and have them work on any issues you may have. Most service providers only offer this level of customer service to their largest customers (if they offer it at all). You will get to know your support team and they will get to know you and will have expert knowledge of your organization’s communications services.
You have a “Go-To” team member who knows your business and account and can be reached at any time.
We have a NOC technician on the phone within 60 minutes of an emergency call.
Our technicians can make changes and fixes as needed – 98% of trouble calls are worked within 6 minutes of a trouble ticket being opened.
Also, we go on site with our customers a minimum of three times a year and as often as monthly to:
- Learn more about your business and consult about upcoming issues and needs.
- Review your vendor invoicing for accuracy and resolve any issues promptly.
The Phone: We Love It
My Phone Portal
My Phone Portal gives our customers the ultimate control over their phones. Every feature can be activated or deactivated from the portal. Most importantly the portal is easy to use and learn, within a few short minutes you will be in full command of all functions your phone offers.
We answer the phone in 2 rings
We follow up every 30 minutes
We return all non-emergency phone messages within 12 hours.
Telecommunications Solutions with Premium Support
Let's talk about how we can improve your business life with cloud telecommunications, data and voice solutions -- designed for you and backed by premium customer support
Fill out the form and hit Send, or give us a call at (856) 470-2350
so we can talk now or schedule a meeting.